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Please read these terms and conditions carefully before transacting as they specify the terms under which we agree to sell products to you. You may want to print this page for your future reference.
If you have any issues or questions, you can contact us on 07043 368221 during UK standard office hours (9.00am - 5.00pm GMT) or by email if you prefer at: customerservices@passion4romance.co.uk. We try to repsonse within one working day for all emails recieved.
General
Passion4romance,e4erotica and Partyerotica are trading names of p4r Distribution Ltd, which is a company registered in England and Wales (No. 5151896) at Redwood House, Bristol Road, Keynsham, Bristol BS31 2WB. By using this website, You agree to be bound these terms and conditions. If you do not agree to be bound by our terms, you must not use this website for any purpose Your statutory rights are not affected by these terms and conditions, but, we reserve the right to refuse to supply goods or services at our discretion and without further explanation All goods on this site are sold as novelty items - it is totally up to you how you choose to use them. We cannot be held responsible for any injury caused by improper use.
We provide a secure checkout for the encrypted delivery of sensitive customer information such as contact and credit card details.
We are compliant with the Data Protection Act. We will not pass on your details to any third party without your prior consent and we do not store your credit card details
Fourtiers Ltd maintain this Website on our behalf and any transaction that is made using it. Please visit www.fourtiers.com for information on their services
Age Requirement and Content Warning
This website is strictly for over 18s only. If you are under 18 you may not use this site or buy goods or services from us This website contains content of a sexual nature. While we try and keep things as tasteful as possible, some users may find the material offensive. A clear warning about the material on this website is posted at the bottom of every page. We accept no liability for offence caused thereafter We accept no liability for any site not owned by us which may act as a portal to this website or is connected by a link. We accept no liability for any site not owned by us which we may link to
Offer and acceptance
A binding contract is formed between you and passion4romance when you receive confirmation from us by e-mail, telephone or other means that your order has been despatched. Please note that regardless of the name of the website you bought products on, the contract is between you and p4r distribution Ltd
Prices
The price you pay for is displayed clearly on the website and includes Value Added Tax for UK residents when applicable. Taxes for overseas deliveries are your responsibility. We check the website daily to ensure that our pricing is correct. In the instance that our prices are displayed incorrectly, we will notify you of the error prior to despatch of the goods and give you the opportunity to cancel your order should you wish. Our prices are set in pounds sterling, but if you are buying from overseas you may be charged in local currency.
Price Guarantee If the price you pay for your item is found cheaper on any other web site within the UK we will refund the difference, this excludes promotional purchases. "Proof of purchase will be required"
Delivery (UK Customers)
All items are despatched in plain white ‘jiffy’ bags or plain cardboard boxes. We do not place any branding or identifying marks onto these packings.
If items are out of stock, you will be contacted by one of our executives who will ask you how you would like to proceed. All orders under £50.00 are sent 1st Class via the Royal Mail and incur a £2.95 picking and packing fee with 1-3 days delivery. All Orders are sent by courier or Royal Mail and require a signature at the delivery point. If you instruct the courier company to leave products unattended, we will not be responsible for loss. If Special delivery is selected then you will recieve your items 1pm next working day.
We may charge extra for delivering goods overseas based on the weight of the parcel and the destination. All orders will be despatched in plain packaging. You will recieve an email notification prior to despatch. We reserve the right to amend our mailing policy any time
Delivery (International Customers)
The default cost for International Shipping is £10.00 for orders below £50, above that the delivery is £15.00, We may charge extra for delivering goods overseas based on the weight of the parcel and the destination.
We reserve the right to amend our mailing policy at any time.
* Excludes Swing and Postmaster which may attract a supplemental charge due to excessive weight
Returns / Cancellation of orders under UK law (UK customers only)
This site trades in accordance with recent EU directives for online trading as follows:
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All goods come with a 7 day no quibble guarantee. If for any reason at all you are not happy with what you've bought simply return it to us within 7 days from the day after delivery and we will exchange it for an alternative product or refund your money.
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Please note that postage and packaging costs are non refundable.
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Refunds are processed within 30 days of cancellation.
RETURNS
You can cancel an order within 7 days for a full refund. If your order has already been despatched when we receive your cancellation, we will deduct the cost of shipping from your refund.
For hygiene reasons we cannot accept returns of adult toys, creams, lubricants, massage oils or condoms if they have been opened.
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Return Of Lingerie, If your lingerie doesn't fit? colour not right?, Dont Worry... Please remember whilst trying on your new items to keep your own underwear on doing so.
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You must keep all tags and labels intact. If they are removed, we cannot accept the returned item.
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Please return the unwanted, unused and unlaundered items to us within 7 days for alternative products or a refund.
Returning Faulty Items
If the product is defective, please give a full description of the fault and return it with the original box with all manuals and accessories for a full refund or replacement within 30 days of purchase using the details below:
All returned products are tested and will be returned to you if they are working.
Please ensure all returned products are cleaned and packaged securely in a plastic bag.
You must also return all free products given to you by us at the time of purchase, or we will deduct the cost of those products (RRP) from your refund Personalised goods or made to order goods are excluded
To Return an item you should telephone 07043 368221 to obtain a returns number and send to the following address, clearly marking the envelope "RETURNS" toghether with your return number, Please ensure you retain proof of shipment.
Passion4romance - Returns 17 Holford Court Whitchurch Bristol
BS14 9LT
All refunds and billing on your credit/debit card are to ‘Fourtiers Ltd’ as they maintain our site and web site billing.
Data Protection "Safe & Secure Ordering"
We use WorldPay and PayPal to take payment for items online. This is via a secure server and we do not keep records of any card details. The WorldPay or PayPal system checks the address that the card is registered to against the address given for delivery – if you would like the order to be delivered to a different name/address, please email us with these details as soon as you have made the purchase.
Please note: We may ask for verification of ID to safeguard your card against online fraud, please do not take offence!
Our online ordering system is more secure than handing over your card details in any restaurant or shop, however if you would prefer not to order online, please `phone us on 07043 368221 with your order & card details, or select the pay by mail Option within the checkout page for Bank Transfer or send a cheque or postal order (made payable to "passion4romance") to the following address:
Passion4romance - Orders 17 Holford Court Whitchurch Bristol
BS14 9LT
Please make sure you include the following information:
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Name
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Delivery Address
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Email Address (for confirmation of order)
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Item name, code, quantity & colour/size (if applicable)
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Telephone number (in case of queries with your order)
Fourtiers holds your order details on a secure database for the purpose of fulfilling orders. Your credit card details are not held by Fourtiers and cannot be accessed after an order has been placed
Unlawful Provision
If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be excluded and shall not affect the validity and enforceability of the remaining terms and conditions.
Governing law and jurisdiction
This contract is subject to the law of England and Wales. All disputes arising out of this contract shall be subject to the exclusive jurisdiction of the courts of England and Wales. Those who access the site from other locations are responsible for compliance with their local laws and taxes as applicable. Any disputes not resolved by normal complaints procedure will be resolved exclusively in the courts of England and Wales under English Law.
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