Fourtiers Ltd maintain this Website on our behalf and any transaction that is made using it. Please visit www.fourtiers.com for information on their services

Age Requirement and Content Warning

This website is strictly for over 18s only. If you are under 18 you may not use this site or buy goods or services from us
This website contains content of a sexual nature. While we try and keep things as tasteful as possible, some users may find the material offensive. A clear warning about the material on this website is posted at the bottom of every page. We accept no liability for offence caused thereafter
We accept no liability for any site not owned by us which may act as a portal to this website or is connected by a link. We accept no liability for any site not owned by us which we may link to

Offer and acceptance

A binding contract is formed between you and passion4romance when you receive confirmation from us by e-mail, telephone or other means that your order has been despatched. Please note that regardless of the name of the website you bought products on, the contract is between you and p4r distribution Ltd

Prices

The price you pay for is displayed clearly on the website and includes Value Added Tax for UK residents when applicable. Taxes for overseas deliveries are your responsibility.
We check the website daily to ensure that our pricing is correct. In the instance that our prices are displayed incorrectly, we will notify you of the error prior to despatch of the goods and give you the opportunity to cancel your order should you wish.
Our prices are set in pounds sterling, but if you are buying from overseas you may be charged in local currency.

Price Guarantee If the price you pay for your item is found cheaper on any other web site within the UK we will refund the difference, this excludes promotional purchases. "Proof of purchase will be required"

Delivery (UK Customers)

All items are despatched in plain white ‘jiffy’ bags or plain cardboard boxes. We do not place any branding or identifying marks onto these packings.

If items are out of stock, you will be contacted by one of our executives who will ask you how you would like to proceed.
All orders under £50.00 are sent 1st Class via the Royal Mail and incur a £2.95 picking and packing fee with 1-3 days delivery. All Orders are sent by courier or Royal Mail and require a signature at the delivery point. If you instruct the courier company to leave products unattended, we will not be responsible for loss.
If Special delivery is selected then you will recieve your items 1pm next working day.

We may charge extra for delivering goods overseas based on the weight of the parcel and the destination.
All orders will be despatched in plain packaging. You will recieve an email notification prior to despatch.
We reserve the right to amend our mailing policy any time

Delivery (International Customers)

The default cost for International Shipping is £10.00 for orders below £50, above that the delivery is £15.00, We may charge extra for delivering goods overseas based on the weight of the parcel and the destination.

We reserve the right to amend our mailing policy at any time.

* Excludes Swing and Postmaster which may attract a supplemental charge due to excessive weight

Returns / Cancellation of orders under UK law (UK customers only)

This site trades in accordance with recent EU directives for online trading as follows:

• All goods come with a 7 day no quibble guarantee. If for any reason at all you are not happy with what you've bought simply return it to us within 7 days from the day after delivery and we will exchange it for an alternative product or refund your money.
• Please note that postage and packaging costs are non refundable.
• Refunds are processed within 30 days of cancellation.

To Return an item you should telephone 07043 368221 to obtain a returns number and send to the following address, clearly marking the envelope "RETURNS" toghether with your return number, Please ensure you retain proof of shipment.

Passion4romance - Returns
17 Holford Court
Whitchurch
Bristol

BS14 9LT

All refunds and billing on your credit/debit card are to ‘Fourtiers Ltd’ as they maintain our site and web site billing.

Data Protection "Safe & Secure Ordering"

We use WorldPay and PayPal to take payment for items online. This is via a secure server and we do not keep records of any card details. The WorldPay or PayPal system checks the address that the card is registered to against the address given for delivery – if you would like the order to be delivered to a different name/address, please email us with these details as soon as you have made the purchase.

Please note: We may ask for verification of ID to safeguard your card against online fraud, please do not take offence!

Our online ordering system is more secure than handing over your card details in any restaurant or shop, however if you would prefer not to order online, please `phone us on 07043 368221 with your order & card details, or select the pay by mail Option within the checkout page for Bank Transfer or send a cheque or postal order (made payable to "passion4romance") to the following address:

Passion4romance - Orders
17 Holford Court
Whitchurch
Bristol

Please make sure you include the following information:

• Name
• Delivery Address
• Email Address (for confirmation of order)
• Item name, code, quantity & colour/size (if applicable)
• Telephone number (in case of queries with your order)